Services
From cutting-edge IT solutions to tailored support, our services are designed to enhance efficiency and drive success.
5 Points Assessment
- Network Hardware
- Network Security
- Workstations
- ISP and WiFi Optimization
- Review of Existing IT Services
Security Services
- RMM/Endpoint
- Firewall Management
- Security Information and Event Management - SIEM
- Advanced Persistent Treat - APT
- Penetration Test (Pen) – Internal/External
Maintenance Plan
- Cloud Management Services
- Monthly Network Maintenance/Updates
- Remote Management 24/7
- Rapid Support Response Times
- Dell Discount on Hardware
Projects (One-time)
- Emergency Recovery
- Infrastructure build-out
Other Managed Services
Expand your horizons with a curated selection of additional services that cater to your evolving needs
Cybersecurity
We excel in safeguarding your digital domain through cutting-edge penetration testing. Our expert team pioneers proactive measures, ensuring the resilience of your digital infrastructure.
WEB HOSTINg
Effectively manage your website with Austin Lane site hosting options that include daily site backups, telephone support, secure servers, POP email, and registration with top search engines and FTP access
Cloud Backup
Our team offers a multitude of options when it comes to choosing a cloud provider you can trust. We actively monitor and test your data backs ups so you’re never at risk of losing critical information.
Email SPAM Filtering
Protect your organization’s most important communication method with our SPAM filtering service that provides you with virus and malware filtering, email encryption, data loss prevention, and email continuity
Anti-Virus/malware
Our multi-layered, advanced security helps protect your organization against existing and emerging malware virus threats to your devices, and help protect your most sensitive business information
Managed IT Services & Support
Tailored data protection
Cloud or Tapes, we safeguard your vital information. Your organization’s data security is our unwavering commitment.
Priority Onsite Support
Ensure seamless operations with guaranteed monthly visits. Our Network Maintenance Plan keeps your business running smoothly and efficiently, always.
Proactive IT Support
Effortless 24/7 support for networks, servers, and workstations. We keep your IT running smoothly, so you can focus on what matters most
Assured IT Excellence
Assessments, patches, and reviews for worry-free operations. Proactively manage potential issues, ensuring smooth technology for your business.
Responsive IT Helpdesk
We’re available to assist you Monday through Friday, 8AM – 5PM with Emergency After-Hours support offered to our clients as an additional service
Frequently Asked
Questions
Check out common questions and find quick solutions to make things easier for you. discover a treasure trove of insights into our services and operational intricacies and find the comprehensive details that will guide you through your exploration with us.
How does your IT Support process work?
Our IT Support Services are designed to provide comprehensive assistance and guidance to businesses in managing their technology infrastructure effectively. We offer a range of services tailored to meet the specific needs of our clients, ensuring smooth operations and optimal performance of their IT systems. We aim to respond promptly to all client-reported issues within the coverage hours of their support plan. The ticket priority system is as follows:
- Priority 1 (Responds within 1 hour): This level addresses critical network failures during business hours that severely disrupt operations, rendering the network or workstation inoperable without a viable workaround. We prioritize resolving these issues promptly to minimize downtime.
- Priority 2 (Responds within 2 hours): This priority is assigned to issues impacting critical network or workstation functionality but with an acceptable workaround available. While these issues are significant, they do not render the network completely unusable. We aim to address and resolve them within a two-hour timeframe to ensure minimal disruption.
- Priority 3 (Scheduled time): Reserved for non-urgent requests such as server migration, new workstation or office move. These tasks are important but not time-sensitive, allowing us to schedule them at a convenient time for your organization without disrupting daily operations.
With IT Support Services, you’re in control. You determine the priority for each support call, as we prioritize saving your time. You can reach us via phone, email, or through our interactive Client Support Portal to submit a ticket.
What do your managed IT services cost?
Our pricing structure is entirely dependent on your organization’s specific requirements to modernize, secure, and optimize your technology infrastructure. We offer a complimentary initial network consultation to assess your existing setup and tailor a precise quote aligned with your organization’s needs. We collaborate closely with you throughout the process to ensure the success of your technology investment.
Do you offer consumer-level repair service?
Austin Lane Managed IT Services specializes in Network Maintenance and does not cater to individual consumers. We do not provide “break/fix” services, and our clientele consists primarily of local businesses and organizations rather than direct consumers.
Austin Lane’s ALIT Services functions as a Managed Service Provider (MSP) that offers a range of proactive IT services to businesses or organizations on a subscription basis. These services may include network monitoring, cybersecurity, data backup and recovery, cloud computing, help desk support, and more. As an MSP, we proactively manage and maintain our clients’ IT infrastructure to ensure its reliability, security, and efficiency, acting as an outsourced IT department for businesses that do not have the resources or expertise to manage their IT needs internally. We focus on serving markets beyond individual consumer-grade services, particularly “break/fix” solutions.
What type of clients do you work with?
We cater to a diverse range of industries, such as legal, non-profit, manufacturing, construction, architectural, government, insurance, real estate, financial, oil & gas, and municipality. Our clients generally possess a minimum of 10 workstations and one server.
Who are your technology partners?
We are a certified Microsoft Partner and Kaseya Gold Partner with long-lasting industry relationships with organizations like Barracuda, Meraki, Cisco, Dell, Xerox, Microsoft 365, Ubiquiti, and more.
Can Austin Lane support our smartphones?
Austin Lane offers 15 minutes of support for any request. Most smartphone support needs, such as setting up calendars, contacts, and email, are typically resolved within this timeframe. Hence, smartphones are not covered under the network support agreement. Please be aware that any additional work on smartphones beyond the initial 15 minutes would be considered outside the scope of the agreement.
Scaling Success with Expert Consulting & Project Management Services
Crafting a strategic IT roadmap, we collaborate to plan and design custom solutions, ensuring seamless transitions for business growth
Conducting personalized onsite assessments, we develop tailored plans to guarantee your organization’s success in adopting the latest technologies.
Empowering your workforce with optimized solutions, tools, and services, we enhance overall business performance while minimizing costs through exclusive discounts.
Mitigating risks with expertise, we implement cutting-edge safeguards and conduct regular security reviews to fortify your data and business integrity.
Entrust us with end-to-end project management, from planning and execution to monitoring and reporting, freeing you to focus on your core strengths.
Rely on our dedicated IT Services team for ongoing support, ensuring the protection and optimization of your technology investment for sustained business efficiency.
Get in touch
with our sales team
If you’re interested in one of the services, please let us know more about your questions and the sales tesm will reach you.
Not sure about
a plan yet?
Talk to sales today and find the best solution your business needs
