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SERVICE OVERVIEW
Consulting & Project Management Services
Whether you are scaling your business for growth, or investing in the latest technologies, you’ll need to develop a plan. We stand ready to work with your organization to research, design, develop, and implement a custom IT solution for the way you operate.
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1
IT Strategy and Planning
We work directly with you to provide the unique insight and knowledge you require to ensure the technological success of our proposed IT solutions from start to finish
2
IT Service Management Assessment
Receive a personal onsite assessment of your technology infrastructure so our team can create a plan to ensure your organization’s success
3
Business Processes and Cost Optimization
We grant your workforce with the right solutions, tools, and services across your organization to improve your overall business performance and processes at the cheapest cost to you. Take advantage of our Dell™ discounts
4
Risk Management
Get peace of mind with our team's expertise in risk management. Implement the latest safeguards with regular security reviews to protect your data and your business
5
Program and Project Management
Let our team do the heavy-lifting on planning, scheduling, executing, tracking, monitoring, and reporting for all of your IT projects, so you can focus on what you do best
6
After-care Support
You won’t be left hanging with our IT Services team. We’re here to protect your technology investment so your business can thrive and operate efficiently
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Frequently Asked Questions
How does your IT Support process work?
  • Our IT Support process is designed to be as easy as possible for our clients. All client-reported issues are responded to in a reasonable commercial effort based within the hours of support plan coverage. The ticket priority is described below:
  • Priority 1 (Responds within 1 hour): Failure of the product during operation to meet documented functional requirements such that no useful work can be done or causes some primary major function of the software to become disabled. No work-around
  • Priority 2 (Responds within 2 hours): Failure of the product during operation to meet documented functional requirements which involves the loss of critical functionality in the software. Acceptable work-around available.
  • Priority 3 (Scheduled time): This priority is only used in requesting work orders for software customization, scheduling version upgrades, moving servers, etc.
  • You call the shots with ALIT Support. For every support call you make to us, you decide the priority, because we are in the business of saving you time. You may also call, email, or utilize the interactive Client Support Portal to enter a ticket. We stand ready to come onsite to your organization’s physical location as well, because all of our IT services are managed in-house at our office located right here in Denton, Texas.
What do your managed IT services cost?
  • Our pricing is totally dependent on what your organization needs to get your technology up to date, secure, and streamlined. We provide a free initial network consultation to evaluate what you currently have, and then prepare an accurate quote for your organization’s needs. We work collaboratively with you to ensure success in your technology investment.
Do you offer consumer-level repair service?
  • Austin Lane Managed IT Services is a Network Maintenance Provider, and therefore do not service direct consumers. We do not offer "break/fix" services, and our clients are local businesses and organizations, rather than direct consumers.
What type of clients do you work with?
  • We serve a wide variety of industries including legal, non-profit, manufacturing, construction, architectural, government, insurance, real estate, financial, oil & gas, and automotive. Our clients typically have at least 10 workstations and one server in the DFW area.
Who are your technology partners?
  • We are a certified Microsoft Partner and have long lasting industry relationships with Barracuda, Meraki, Cisco, Dell, Xerox, Microsoft 365, TSPlus, IGel Thin Clients, Ubiquiti, and more.
Can Austin Lane support our smartphones?
  • Typically, clients are looking for calendar, contacts, and email to be setup on these types of devices. It is Austin Lane’s position to provide 15 minutes of support on any type of need. Smartphones are not part of the network support agreement and after the 15 minutes further work on the device would be considered outside of coverage of the agreement.